Shipping policy

Decormania.eu Shipping Policy

1. Shipping Destinations

• European Union (EU): Delivery is available to all EU member states.

• Note for Island Deliveries: Delivery to EU islands is subject to estimation, and pricing may vary. We recommend contacting our sales team for accurate delivery details for island destinations.

• United Kingdom: All UK deliveries are managed through our dedicated UK store. Please visit www.decormania.co.uk for orders and delivery information.

• United States & Canada: Delivery is available for select products. Shipping fees and times will vary depending on the destination.

• Other Countries (Outside EU and US): We may offer delivery to other countries on request. Please send us an inquiry, and our team will confirm if delivery is possible and provide a customized shipping quote.

2. Shipping Methods and Delivery Times

• Courier Delivery: For smaller and lighter items, we use trusted courier services such as DPD, FedEx, and GLS. Delivery time is estimated at 5 to 8 business days, depending on your location.

• Pallet Delivery: For larger, heavier, or fragile items (e.g., concrete panels), we use palletized delivery via professional logistics partners such as Raben, SUUS Rohlig, and DB Schenker. Delivery times are typically 5 to 8 business days.

• Express Shipping: Express delivery options may be available for select destinations at an additional cost. Contact our customer support team for details.

3. Shipping Costs

• Shipping fees are calculated based on the size, weight, and destination of your order.

• The total shipping cost will be displayed at checkout before you complete your purchase.

4. Full Insurance on All Parcels

• All shipments are fully insured, providing complete coverage for your order during transit.

5. Delivery Requirements

• Signature Required: All deliveries require a signature upon receipt.

• Damage Reporting: Any visible damage to the packaging must be inspected in the presence of the delivery driver.

• Please document and confirm any issues with the driver before signing the delivery confirmation.

• Failure to report damages at the time of delivery may affect claims or replacement eligibility.

6. Order Processing Time

• Orders are processed and dispatched within 2-3 business days of payment confirmation.

• Custom or large orders may require additional processing time.

7. Tracking Your Order

• Once your order is dispatched, you will receive a shipping confirmation email containing tracking information.

• You can monitor your delivery progress via the courier’s tracking platform.

8. Customs and Duties

• For orders outside the EU, additional customs duties, taxes, or fees may apply.

• These costs are the responsibility of the recipient and are not included in the order total.

• We recommend checking with your local customs office for more information.

9. Lost or Damaged Shipments

• If your shipment arrives damaged:

• Claim damages direct to driver before leaving signature. Our customer service team will receive the information from shipping company and will start your claim

• Provide photos of the damage and the signed confirmation with the delivery driver.

• We will resolve the issue through replacement, repair, or reimbursement.

10. Contact Us

• For questions about your order or our shipping policy:

• Email: sales@decormania.eu

• Live Chat: Available on our website during business hours.

Please note that this policy is subject to updates. We recommend reviewing it periodically.